BROCKTON – Medical employees have additional space in a more modern environment, and patients have better accommodations, as the result of a multi-year project at the urgent care center at the Brockton VA Campus.
“We have essentially increased our space by 50 percent,” said Georgina Soule, head nurse manager at the Brockton VA. “The rooms for the patients are more comfortable. The flow is much better so patients get seen quicker. We really have the state-of-the-art technology for them as well, so we can provide the best care possible. It’s something we’ve been waiting to do for quite some time.”
The VA Boston Healthcare System held a ribbon cutting event on Thursday morning to celebrate the opening of the new urgent care center at the Brockton campus. The project included the addition of 3,580 square feet to the pre-existing urgent care center, along with the renovation and repurposing of 8,500 square feet.
The project took two to three years to complete, including design and development, Soule said. It is an estimated $7 million federal project, she said.
VA Boston Healthcare System said the new urgent care center in Brockton includes a “21st century medical space” using the VA’s Patient Aligned Care Team model. That means “clear lines of sight,” a circular patient flow, a more efficient patient care layout, psychiatric exam rooms, observation beds, a decontamination room, a negative pressure room, bariatric accommodations, and newly designed physician computer workstation areas.
“It’s much more spread out and airy,” said Soule, speaking to The Enterprise at the ribbon cutting. “It’s much lighter than our previous space. The patients really seem to enjoy it. The rooms are much more sound proof, so they’re not being disturbed by the noises in the hallway. The staff like it, too. They have easy access to their work areas as well.”
A new waiting area for the urgent care center remains under construction, while a temporary waiting area space is now in use, Soule said. That will be completed within about six months, she said.
Soule said the project is “really beautiful,” providing more natural light, while meeting VA Standards for the dignity, security and privacy of veterans and visitors.
“It’s great for the patients and the staff,” she said.